FAQ

We accept payments via Apple Pay, Master Card, Visa, Amex, PayPal, and major credit/debit cards.

Orders are dispatched from our warehouse between 1-2 business days. 

You can check the status of your order by clicking on Order Status

If you need an urgent cancellation, please email us within 24 hours of placing your order.

*Please note that once the order has been dispatched, the order can not be amended.

You will receive an email from Royal Mail which will include your tracking number. All orders regarding shipping will be communicated via Royal Mail.

Depending on your shipping destination, shipping times can vary. After dispatching our estimate shipping times are below:

United Kingdom: xyz days

USA and Worldwide: xyz days

*please note that this is an estimate and is subject to our logistic provider however, you will receive updates via email. 

For more information on shipping, please see our shipping guide

To initiate a return, please follow our simple returns process hyperlink

Q: How can I contact Brown Stitch?
A: You can reach us via:

Email: customercare@brownstitch.com
Live Chat: Available on our website

Subscribe to our mailing list so you will be the first to know when items are restocked or launched as some of our items have limited quantity.